#TECHNICAL SUPPORT

Due to the sensitive nature of security operations and our daily work with restricted data, we have taken all measures to support our clients with a highly innovative support and communication infrastructure that takes remote work to the next level.

uniR3MOTE is a highly scalable collaboration and knowledge-sharing platform that allows unival clients, remote field technicians and experts to connect with each other and collaborate on maintenance, repair and operations (MRO) via live video, and audio powered by Augmented Reality.

unival group | uniR3MOTE
uniR3MOTE | GERMAN HIGH-SECURITY COLLABORATION AND SUPPPORT PLATFORM

The uniR3MOTE platform consists of 4 dedicated modules:


uniR3MOTE | unival group

cloud unir3mote
Share and collaborate on documents, send and receive email, manage your calendar and contacts without data leaks and security risks at full GDPR compliance.

SECURE DATA EXCHANGE AND COLLABORATION HUB

Web address: https://unival.cloud/

uniR3MOTE cloud

uniR3MOTE cloud

The uniR3MOTE Hub is an efficient, modern and easy to use collaboration
hub for small as well as and large teams. Make data, documents and information securely available to your team, your clients and suppliers on any browser platform and synchronize your data with standardized interfaces via WebDAV, CalDAV and CardDAV.


uniR3MOTE | unival group

meet.unir3mote
A secure WebRTC JavaScript application that uses a special video bridge to enable high-quality, scalable video conferencing, media sessions and screen-sharing presentations for any size of team. With a dedicated mobile app, iOS and Android phones and tablets are natively supported for excellent mobile video conferencing.

MEETINGS WITH meet.unir3mote.com

Web address: https://meet.unir3mote.com

meet.unir3mote is a WebRTC JavaScript application that uses a special video bridge to enable high-quality, scalable video conferencing.

To join a unir3mote meeting you will receive a link via email or chat: https://meet.unir3mote.com/unival_Meeting_Test (example link)

For the best performance of meet.unir3mote.com we recommend Google Chrome or Mozilla Firefox, but other browsers will also work. Simply copy and paste the link into your browser. Permission to use the camera and microphone must be granted.

For participation with a mobile phone or tablet, we recommend our mobile apps.

GET IT ON Google Play
Download on the App Store

Download our unir3mote R3Meet app directly from the Google Play Market or the iOS App Store. Simply copy and paste the link into the mobile app and join the meeting.

With unir3mote we provide the tools for secure and privacy compliant communication! Also check out support.unir3mote.com for secure remote support.


uniR3MOTE | unival group

support.unir3mote
A web and app supported application to provide high quality, scalable remote sessions to connect experts and field personnel for direct interaction and live support with screen-sharing, annotation, drawing in AR. With our apk software all Android powered smart glasses can be used for hands-free operation.

SUPPORT SESSIONS WITH support.unir3mote.com

Web address: https://support.unir3mote.com

support.unir3mote is a complete collaboration and knowledge-sharing platform that allows remote field technicians and experts to connect and collaborate on maintenance, repair, operations (MRO) via live video and audio, powered by Augmented Reality (AR).

To join a support meeting you will receive a link via email or chat: https://support.unir3mote.com/joinroom?id=cf197299-7fcb-44d7-ad36-cb178e025298 (example link).

For the best performance of support.unir3mote.com we recommend Google Chrome or Mozilla Firefox, but other browsers will also work. Simply copy and paste the link into your browser. Permission to use the camera and microphone must be granted.

For participation with a mobile phone or tablet, we recommend our mobile apps.

GET IT ON Google Play
Download on the App Store

Download our unir3mote R3Support App directly from the Google Play Market or the iOS App Store or download the APK file for your smart glasses from the unival.cloud. Simply copy and paste the link into the mobile app and join support session.

With unir3mote we provide the tools for secure and privacy compliant collaboration and services. Also check out meet.unir3mote.com for secure meetings and presentations.


uniR3MOTE | unival group

uniR3MOTE desk
A web and app supported application built on-top of award winning AnyDesk with dedicated unir3mote servers that allow remote control purely within the unival network and only available for unir3mote devices that can connect to each other. Data is sealed off and all information is secured with TLS 1.2 and RSA 2048 encryption.

All applications are hosted on our unival server cluster in Germany. On-demand we can provide our clients with dedicated on-prem solutions.