Get started

WELCOME TO

unival group SUPPORT

Welcome to the unival group support center. This page gives you direct access to our support channels. If you need assistance or want to report an issue, you can open a ticket and our team will contact you.

We are committed to providing dependable service throughout the entire lifecycle of your unival systems.

Submit ticket
Reliable Help Anytime

Support Center

Welcome to the unival group support center. We understand that reliable support is an essential part of every security system, and our team is here to assist you whenever you need help. Whether you are working with screening technology, access control, mobile systems, software platforms, or a complete project environment, you can count on us to guide you through each step.

Tools at Your Fingertips

Support Tools

This area gives you direct access to practical support resources. You can download relevant documents, upload files related to a technical issue, and use our AI support tool for initial guidance on products, systems, and troubleshooting. The goal is to identify problems faster and support efficient resolution.

Get Downloads

Access and download relevant documents, manuals, and resources.

Scan to report an issue

Scan the QR code to upload images or documents.

AI Support

Use the AI support tool to get quick guidance

PREVIOUS
NEXT
Reach Our Team

Submit a report request

Help us keep unival solutions secure by reporting any vulnerabilities through the secure channel below. For assistance with products or issues, submit a ticket via our support form; our team will review your request and respond within your service level agreement. For guidance, see the Service Inquiry Guideline.

We are here to help

Simply call  +49 228 926858-0 or contact our Support Team.